At Rumie, we strive to provide a seamless and reliable shipping experience for both buyers and sellers in our peer-to-peer student marketplace. Here’s everything you need to know about shipping:
Order Processing & Shipping Timeframe
Once an order is placed and payment is confirmed, we provide the seller with a pre-paid shipping label.
Sellers have 3 business days from the date the order is confirmed to ship the item. This gives sellers enough time to pack and ship items, ensuring a great experience for buyers.
If a seller is unable to ship within the allotted timeframe, we encourage them to promptly communicate with the buyer.
Shipping Labels & Tracking
Rumie provides the seller with a pre-paid shipping label upon order confirmation.
Tracking information is automatically updated in the system once the seller ships the item and the tracking number is generated. The buyer will receive automatic updates on the tracking status to track their shipment’s progress.
Shipping Costs
Rumie covers the standard shipping costs and provides the shipping label at no extra charge to the seller. Sellers are not responsible for shipping fees.
Expedited shipping or special requests may require additional fees, and these will be communicated before the shipping label is issued.
Estimated Delivery Times
Delivery times are based on the shipping method chosen by Rumie’s shipping provider and the selected shipping option. Tracking updates will provide the buyer with an estimated delivery date once the item is shipped.
Handling Issues
We want to ensure a smooth experience for both buyers and sellers. If any issues arise during the shipping process, here’s how we handle them:
Late Shipments
If a seller does not ship the item within 3 business days, buyers will be notified of the delay. Rumie will work with the seller to ensure the shipment is processed as quickly as possible.
If a shipment is delayed for any reason (e.g., lost items, weather), the seller should communicate directly with the buyer to provide updates.
Lost or Damaged Items
If an item is lost or damaged, buyers are encouraged to reach out to the seller for a resolution.
If the issue cannot be resolved between the buyer and seller, buyers can contact Rumie’s support team for assistance. We will facilitate communication between both parties to find a solution.
Rumie may assist with claims if an item is lost in transit, depending on the shipping provider’s terms.
Returns & Exchanges
The return and exchange policy is determined by each seller. Buyers should refer to the product page for each seller’s specific return policy.
If an issue arises that requires a return or exchange, buyers and sellers should communicate directly. If necessary, Rumie’s support team will assist in resolving the matter.
Shipping Within the United States Only
Currently, Rumie supports shipping within the United States only. We do not offer international shipping at this time.
Contact Us
For any shipping-related questions, issues, or assistance, please contact Rumie’s support team at contact@rumieapp.com. We’re here to help!
Thank you for shopping with Rumie, your trusted student marketplace!
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