At Rumie, we prioritize secure and verified transactions between buyers and sellers on our platform. To ensure fairness and protection for all users, please review the following refund policy.
1. Order Cancellations
Buyers can cancel an order at any time before the seller confirms that the transaction has been completed. In such cases, the buyer will receive a full refund.
Once the seller confirms the transaction, the order cannot be canceled, and any issues must be addressed through the dispute process outlined below.
2. Disputes and Refund Requests
If a problem is reported before payment is released, we will halt the payment process, and an internal case will be opened to assess the situation. Both parties will be required to confirm the issue and provide necessary evidence.
If a problem is reported after payment has been released, buyers may still file a dispute, and Rumie will open an internal case to investigate and resolve the issue.
3. Refund Process
When a dispute is raised, Rumie will request documentation from both the buyer and seller (e.g., proof of condition, delivery, communication) to review the case.
Resolution Timeframe: Rumie aims to resolve all disputes within 7-10 business days after receiving the necessary evidence from both parties.
4. Conditions for Refunds
Refunds may be granted under the following conditions:
The item received is significantly different from what was described in the listing.
The item was not delivered or had delivery-related issues.
The seller did not confirm or complete the transaction.
5. Non-Refundable Situations
Refunds will not be provided in the following situations:
Transactions where both the buyer and seller have confirmed the completion, and no issue was reported in a reasonable timeframe.
Buyer’s remorse or change of mind after the transaction has been confirmed.
Transactions conducted outside the Rumie platform: If a buyer or seller chooses to bypass the Rumie platform’s payment system, Rumie bears no financial responsibility for any problems that arise. We strongly advise all users to complete their transactions within the platform to ensure security and support.
6. External Transactions
If a transaction occurs outside of Rumie and an issue arises, while Rumie cannot offer financial assistance or refunds, users can still file a complaint. Rumie may investigate the case and take action, such as removing the user from the platform to protect others.
7. Final Decision
All refund decisions are made at Rumie’s discretion based on a thorough review of the case and evidence provided by both parties.
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